Xcel Energy prepared for severe storms in Upper Midwest-- Crews ready to restore power if storms cause outages

MINNEAPOLIS (May 21, 2024) – Xcel Energy is closely monitoring the potential for severe storms in parts of Minnesota, Wisconsin and South Dakota on Tuesday afternoon and evening. Crews are ready to safely restore power if outages occur, and the company is reminding customers to prepare for severe weather.

Xcel Energy knows losing power is inconvenient. The company has a strong commitment to safely restoring power as quickly as possible during weather-related outages. One reason for that is the preparation done in advance. Crews and equipment are available at service centers throughout the area to restore electric service when bad weather strikes. 

Report your outage

Customers can help Xcel Energy get a jump on power restoration by reporting outages. Customers have several ways to report outages.

  • Through the My Xcel Energy mobile app, available in the Apple App Store and through Google Play
  • Online at xcelenergy.com/out
  • Via text by texting OUT to 98936 to report an outage, or text STAT to the same number to check the status of a power outage
  • By calling 1-800-895-1999 and following the prompts—the automated phone reporting system lets customers report outages in less than 60 seconds. Once the cause of the problem is identified, the system or an Xcel Energy representative will provide customers with an estimated restoration time when available.

 Stay informed

Customers can stay informed by using the My Xcel Energy mobile app or visiting the Xcel Energy website. The company reminds customers to keep contact information current. Customers can make updates to their profile by signing into My Account through the mobile app or website.

The website hosts an outage map that displays information on the number of customers out and anticipated time for restoration when available.

 How customers can prepare, stay safe

  • Stay away from downed power lines. Always assume an electric line, even one that is on or near the ground, is energized and therefore dangerous. Never touch or move a downed power line. If you come across a downed power line, leave the area and report it immediately by calling 1-800-895-1999.
  • Build a home emergency kit. Xcel Energy recommends assembling an easily accessible kit that can be used in the event of a power outage. Useful items may include:
    • Battery-powered radio or television
    • Flashlights
    • Batteries
    • Back up phone chargers
    • A phone that does not require electricity
    • Non-electric alarm clock
    • Bottled water and nonperishable food
    • Manual can opener
    • First aid kit
    • Extension cords (for partial outages)
    • Manufacturer's instructions on how to manually open power-operated doors (e.g., garage doors)
  • Make back-up plans for medical equipment. Xcel Energy recommends taking necessary steps to provide back-up power for electric-operated medical equipment. In situations that are medically serious, customers should seek medical support at facilities that have back-up power generation during extended outages.
  • Observe food safety. According to the United States Department of Agriculture, food safety is directly related to the temperature of the food. To maintain refrigerator and freezer temperatures, keep doors closed as much as possible. A full freezer will stay at freezing temperatures for approximately two days and a half-full freezer approximately one day. Visit the USDA website for more information.

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About Xcel Energy

Xcel Energy (NASDAQ: XEL) provides the energy that powers millions of homes and businesses across eight Western and Midwestern states. Headquartered in Minneapolis, the company is an industry leader in responsibly reducing carbon emissions and producing and delivering clean energy solutions from a variety of renewable sources at competitive prices. For more information, visit xcelenergy.com or follow us on X and Facebook.